A Review of DemandForce: Best for Strengthening Customer Relations?

Using DemandForce is a way to gain a broader reach and improve your current customers’ engagement, thereby strengthening your relations. It achieves this through close tracking of customer data, and then the automation of the actioning of data to better personalize emails and newsletters.

Demandforce
Improving employee efficiency Best for
3 /5
Rating
$ Customized /mo
Starting Price
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Table of Contents

    DemandForce in a nutshell

    Free Plan: No
    User Accounts: Unlimited
    Segmentation and Geo: Yes
    Delivery by Time zone: Yes
    Free Trial: No
    Means of Use: Computers, smartphones, tablets
    Industry: Advertising, IT

    Key features and workflows

    Creating Email Campaigns and Managing

    Beginning and then operating your campaigns can be done with the following.

    Emails sent/opened and links clicked

    Every email ever sent can be reviewed for success rates

    Deliverability rate and delivery by time zone (spam)

    You can auto-send emails, and they’ll be delivered by arrival time

    Creating and importing email lists

    It’s possible to quickly upload current contacts from an XLS or CSV file

    Split tests and A/B tests

    You can choose from premade split test segmenting, or create your own

    Personalization

    Most aspects of personalization can be controlled

    Reporting and Analysis

    The history of your past campaigns and their success rates is permanently stored.

    Engagement reports (Email open rate and CR tracking)

    You can review which emails were opened, and even how long it took for the customer to open it

    Segmentation 

    Groups can be divided however you’d like

    Social media tracking

    Social media widgets within emails can have their clicks tracked

    ROI analysis 

    There’s a blog and a calculator to be used for improving your ROI

    Integrations

    You’ll have the following options for including applications

    API integrations

    Combining with Salesforce allows you to control your own applications

    Integrations with these platforms: Ecommerce, Shopify, Magento, Bigcommerce and Woocommerce 

    Of the above platform, only Magento is unavailable

    CRM Integrations

    Salesforce is one of several CRM integration options

    Social Media integrations

    You can connect with the commonly used social media outlets

    Apps 

    Using GetApp puts you in contact with hundreds of potential choices

    Plugins

    GetApp can also be used to source a number of plugins

    Automation

    The automation options at DemandForce can streamline customer communications and boost your online reputation. It’s especially useful for improving employer efficiency, taking away the repetitive task of personalizing customer emails through a variety of autofill and auto-generate options.

    Design and Ease of Use

    Here are some design options and functionality.

    Drag and Drop Interface

    There’s no option for the drag and drop interface here

    Landing page creator 

    You can create pages using the layout editor, which requires no coding to use

    Email templates 

    There are a number of pre-made templates, or you can create your own

    Sign up forms within newsletter tool (opt in-opt out process)

    The layout editor can also be used to create newsletters and signup forms

    Pricing

    The pricing here is difficult to get a read on, as the service is entirely customized. You won't be charged a set fee or even an amount per email or subscriber. Instead, you’ll talk with an agent and describe exactly how you’ll be using the service and what you require, and then you’ll be offered a customized quote. 

    Customer Service

    If you need to contact the support team, you can do this by phone on 800 220 1136, or leave your email address and query on the website, and wait for a reply.

    Summary

    If you’re looking to improve your employers’ efficiency by taking away their repetitive tasks, DemandForce has automation options to achieve this. It also allows you to personalize a lot more emails, which should strengthen your customer relations. But, while the quote-based pricing means that you’ll pay for exactly what you get, it's hard to rate such a service with no idea of its costs.

    A service with a similar level of automation options, but more clarity when it comes to pricing, is SendX. Here, you can also allow personalization to be taken out of your hands, but at a clear cost, starting at just $7.49 per month.